Shipping, Refunds, and Returns

When will I get my order?

In an effort to reduce waste (and our carbon footprint), items from My Incredible World are created "on-demand." Because of this, it usually takes 3–7 days to create your products and fulfill an order, after which it’s shipped out. The shipping time depends on your location but can be estimated as follows:

● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days

Exchanges

For US residents, you may exchange most new, unused clothing, within 30 days of delivery. If you would like to exchange an item, please contact us at info@myincredibleworld.com. Once we receive the item(s), we will send out your replacement. You will be responsible for shipping the original item(s) back to us. 

We are a small business, so while we are happy to exchange, we cannot cover shipping fees for returned items.  We will, however, cover the cost of sending out the new item(s) to you for US shipments only. Canadian and International shipments will be charged a shipping fee for the exchange. 

An order can only be exchanged once.

Free Gifts cannot be exchanged or returned.

Returns

If for some reason, you would like to return an item, we'd be happy to accept a return and issue a refund. Please know that we don't send out return shipping labels or refund shipping charges. To return an item, please contact us at info@myincredibleworld.com. Once we receive the return, please allow 1-3 days for your refund to be applied.

Requirements:

  • Orders may be returned/exchanged within 30 days of the original purchase date
  • Only new unused clothing can be exchanged.
  • Original Shipping fees are not refunded or credited.  
  • Wholesale orders are not eligible for returns or exchanges
  • Free Gifts cannot be exchanged or returned.

Items are ineligible for return or exchange if:

  • The item was already exchanged 
  • Item has been worn, washed, used, dried, or stained in any way
  • Items must be free of odors. Items containing cigarette or other smoke odors will not be eligible for an exchange.
  • Item was marked as Clearance - all clearance items are sold as is and are not returnable.
  • Item was refused upon delivery.

These policies are only valid for purchases made on MyIncredibleWorld.com. Any purchases made on third-party sites such as Amazon have their own return policies which are stated on the respected websites.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@myincredibleworld.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

How are your products made?

To reduce waste and reduce our carbon footprint, all of our items are printed once you order them. Our suppliers have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@myincredibleworld.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@myincredibleworld.com within a week's time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!